Do I Need an Account to Place an Order?

An email address is all you need to start the order process. We recommend that you register for an Ochommma account so that you can start adding your favorite pieces to your wish list and easily place an order.

I Have Forgotten My Password What Should I Do?

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How I Receive Ochommma Email Updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Connect’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

Can I Place Over The Phone?

Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone OR On WhatsApp.

Where Can I Find Size & FIt Advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.

Can I Cancel or Make Changes To My Order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our policy.

Will My Personal Details Stay Safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Ochommma Privacy Policy.

How Will My Order be Packaged?

Your order will be carefully packaged in a protective Ochommma box to ensure it arrives to you in great condition. Additional branded thank you card will be included for your delight.

Why is it so Cheap?

It is so cheap because we believe fashion trends are changing so fast that our customers should have the right to fill up their closets without having to pay a fortune!

Should I Worry About the Quality of the Items?

No, not at all. If you go out and pop in to one of your local fashion stores you will find similar products being sold there at a price that is three times higher than ours. Localization of fashion business is one of the biggest factors of the soaring prices in the industry. We offer you a high quality of fashion range at the price we do because we know you will not find a better price.

What Payment Methods do We Accept Online?

We accept the following payments methods online:

  • Visa
  • Verve
  • Quick teller
  • MasterCard
  • Bank transfer
  • Online Banking

Unfortunately, we do not accept Cash On Delivery at the moment.

Not Sure if Your Payment Went Throught? How Can You Check?

If the order confirmation page appeared after your payment and you received an order confirmation email then your payment has gone through. If you’re still unsure, please contact your bank for further information.

Credit Card Verification?

For your online purchase security you may be requested to verify the account for us to process the order. If a response or documentation has not been received in 5 business days we will not be able to proceed with the order. Ochommma have the right to cancel and refund your order.

How do I Know my Order Has Been Confirmed?

You will get a confirmation mail for your order to the email address linked with your order. In this email you will be provided with a distinctive Order ID for your reference with our customer service team and a listing of the item/s you have ordered.

What Country Size are your Products?

US, UK and EURO sizes, are what we offer at Ochommma.